Privacy Notice


Hello and welcome to!

We're passionate about protecting your privacy and personal information. This Privacy Notice (also “Notice”) explains how we handle your data with care and respect. We encourage you to read it carefully. Should you have any questions, don't hesitate to get in touch! By using our services or visiting our website, you agree to the terms outlined here. If you find any part of this Notice disagreeable, please refrain from using our services or accessing our website. We are always here to help clarify any concerns.



We are committed to protecting your privacy. As the data controller under GDPR and UK GDPR, we oversee the purposes and means of processing your personal data. We ensure compliance with data protection laws and strive to keep your information secure. Feel free to contact us at:



Company No 15658356 

Address: 7 Bell Yard, London, England, WC2A 2JR 




For the purposes outlined in this Notice we may collect and further process the following categories of data: 

  • Contact information: e.g., phone number, email address, physical address. 
  • User account information: e.g., credentials, activity logs, settings, avatar, other uploaded information (if any).
  • Identity related information: e.g., full name, government issued ID, ID document details, authentication details.
  • Communication related information: e.g., phone calls with us, chat history, email conversations.
  • Customer support related information: e.g., addressed issue, resolution status, etc.
  • Transactions related information: e.g., information about your orders and purchases (including their history, status, and other similar details), your current balance, etc.
  • Payment related information: e.g., details related to the payments you made (including payment history, payment statuses, etc.), information about preferred payment methods (including bank account details, payment card details, etc.).
  • Marketing activities related data: e.g., your marketing preferences, participation in loyalty programs, etc.
  • On-premises visits related data: e.g., video surveillance footage from our office premises.
  • Technical data: e.g., data about the device you use (including IP address, operation system information, browser information, information about settings, etc.)
  • Legal compliance related data: e.g., anti-money laundering and counter-terrorist financing (AML/CFT) activities related data, know-your-customer activities related data, other information necessary to ensure compliance with applicable laws.



We process collected personal data for the following purposes, each supported by the corresponding legal bases:

  • Providing requested services (Legal Basis: Contractual necessity).
  • Creating and managing your user account (Legal Basis: Contractual necessity).
  • Verifying user identity and authenticating users (Legal Basis: Legal obligation, legitimate interests).
  • Fulfilling and managing orders (Legal Basis: Contractual necessity).
  • Executing and managing transactions (Legal Basis: Contractual necessity, legitimate interests).
  • Communicating with users, providing user support, and delivering services-related information (Legal Basis: Contractual necessity, legitimate interests).
  • Complying with applicable legal and regulatory requirements (Legal Basis: Legal obligation, public task).
  • Managing risks (including business risks) and making business-related decisions (Legal Basis: Contractual necessity, legal obligations, legitimate interests).
  • Providing marketing information and customized content (Legal Basis: Consent, legitimate interests).
  • Preventing fraud and misuse of our services (Legal Basis: Legal obligation, legitimate interests).
  • Ensuring the security (physical and cyber) of our information and assets (Legal Basis: Contractual necessity, legal obligation, legitimate interests).
  • Addressing technical issues with our website and services, troubleshooting (Legal Basis: Contractual necessity).
  • Addressing claims and resolving disputes (Legal Basis: Contractual necessity, legal obligation, legitimate interests).
  • Improving and developing our services (Legal Basis: Legitimate interests).




We collect your data through various methods:

  • Direct Interactions: You provide data by filling out forms, subscribing to services, or contacting us.
  • Automated Technologies: We automatically collect technical data through cookies and similar technologies on our website. Please see our Cookie Notice for more information.
  • Third-Party Sources: We may receive data from our partners involved in provision of our services, state institutions or publicly available sources.


Rest assures that all collected data is always relevant and limited to what is necessary.



Some data is crucial for us to provide our services effectively. This mandatory data is clearly indicated, and failing to provide it may restrict your access to certain services. Other data, while not essential, can enhance your experience. This optional information can be managed through your account settings.



Your data’s security is a top priority for us. We use encryption, access controls, and regular staff training on data protection. You can also protect your data by using strong passwords and being vigilant online. We recommend enabling two-factor authentication (2FA) and keeping your software updated to enhance security.



We share your information with trusted partners and authorities only when necessary or legally required. Rest assured, your personal data is never sold or misused. Our commitment is to handle your data responsibly and ethically. If you have any concerns about data sharing, please reach out to us.



Occasionally, your data may be transferred outside the European Economic Area (EEA), including the EU and the UK. When this occurs, we ensure it is protected by legal safeguards such as Standard Contractual Clauses (SCCs) to comply with GDPR and UK GDPR, ensuring your data receives the same level of protection as within the EEA.



We store your data only as long as needed to fulfil the purposes for which it was collected or as required by law. In certain cases, retention period is determined by applicable laws (e.g., for AML purposes retention period is usually set up to 5 years), in other cases retention period is determined by us and is normally tied to the limitation period for claims against us (e.g., up to 10 years). Once the retention period ends, we either securelydelete or anonymize your data. 



You have several rights concerning your personal data:

  • Access: Obtain a copy of your personal data.
  • Rectification: Request corrections to any inaccurate or incomplete data.
  • Erasure: Ask for your data to be deleted under certain conditions.
  • Restriction: Request the limitation of your data processing.
  • Objection: Object to specific data processing activities.
  • Portability: Receive your data in a structured format and transfer it to another service.
  • Withdraw Consent: Revoke consent at any time if processing is based on your consent.


These rights are subject to legal preconditions and limitations. To ensure your privacy, we may need to verify your identity before processing your request. To exercise these rights, please contact us at



Our services are designed for users aged 18 and older. We do not knowingly collect or process data from children under 18. If we discover that we have inadvertently gathered personal data from a child, we will promptly delete it. If you believe your child has provided us with personal data without your consent, please contact us immediately.



We do not engage in automated decision-making that has legal effects on you. Profiling is used solely to personalize your experience and offer relevant content and services.



If you have any concerns or complaints about how we handle your personal data, please contact us. We are committed to resolving your issues promptly. If you are not satisfied with our response, you can lodge a complaint with the appropriate supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).



We may update this Notice periodically to reflect changes in our practices or for regulatory reasons. Please revisit this notice regularly to stay informed about our use of personal data. Significant changes will be communicated on our website or through direct notification if necessary.



For any questions or further information, please get in touch with us at We are here to assist you!


Effective Date: 17 June 2024