Privacy Policy

This Privacy Policy explains how Neuroforce.team ('we', 'us', or 'our'), operated by AIINNOVA LTD, Company Nr. 15658356, located at 7 Bell Yard, London, England, WC2A 2JR, collects, uses, discloses, and protects your personal information when you use our website ("Website") and the services offered through it. We are committed to respecting and protecting your privacy rights.

By accessing or using our Website, you consent to the collection and use of your personal information as described in this Privacy Policy.

Information We Collect:

1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, contact information, and any other information you will need to provide when using our Website or services.
2. Mental Health Data: When you use our AI-powered mental health services, we may collect information related to your mental well-being, such as assessment results, therapy session data, and self-reported information. This data is treated with the utmost confidentiality and is used solely for the purpose of providing and improving our services.
3. Usage Data: We may collect information about your interactions with our Website, such as your IP address, browser type, device type, pages visited, and referring URLs. This information is collected automatically through the use of cookies and similar tracking technologies.

Use of Personal Information:

1. Provision of Services: We may use your personal information to provide you with the services and features offered through our Website, including personalized mental health assessments, AI-driven therapy sessions, processing payments, and communicating with you about your account.
2. Personalization: We may use your personal information to personalize your experience on our Website, such as displaying customized content or recommendations based on your preferences and mental well-being needs.
3. Communication: We may use your personal information to send you important updates, newsletters, marketing communications, and other information related to our services. You have the option to unsubscribe from these communications at any time.
4. Analytics and Improvement: We may use your personal information to analyze and improve the performance, functionality, and design of our Website. This includes conducting research, generating statistical data, and troubleshooting issues.

Data Sharing and Disclosure:

1. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you. These service providers are contractually obligated to handle your personal information securely and only for the purposes specified by us.
2. Legal Compliance: We may disclose your personal information if required by law, regulation, legal process, or government request, or to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or prominent notice on our Website of any such change in ownership or control.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your personal information.

SSL (Secure Sockets Layer) encryption is in place on this website to provide an extra layer of security. SSL is a cryptographic protocol that secures the communication between your web browser and the website's server by encrypting the data transferred. This encryption makes it highly challenging for unauthorized individuals to eavesdrop on or manipulate the data as it moves between your device and the website. SSL is crucial for safeguarding sensitive information like login credentials, payment information, and personal data, ultimately ensuring a safer and more secure browsing experience for users.

Your Rights and Choices

1. Access and Update: You have the right to access and update your personal information by logging into your account settings or contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or contractual restrictions.
2. Opt-Out: You have the option to opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our communications or by contacting us directly.
3. Cookies: You can manage or disable cookies through your browser settings. Please refer to our Cookies Policy for more information on how to manage cookies.

GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have the right to:

• Access the personal information we have about you
• Correct or update your personal information
• Request that we delete your personal information
• Object to the processing of your personal information
• Request a copy of your personal information in a structured, machine-readable format
• Lodge a complaint with a supervisory authority

Data Retention

We may retain your personal information for as long as necessary to provide our services and fulfill our legal obligations. We may also retain usage information for analytical purposes.

Children's Privacy

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under this age. If you believe that we have inadvertently collected personal information from a child under 18, please contact us, and we will take appropriate measures to remove the information from our systems.

Third-Party Links

Our Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites or services. We recommend reviewing the privacy policies of those third parties to understand their practices.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be indicated by an updated "Last updated" date at the beginning of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, disclose, and protect your personal information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at hello@neuroforce.team.