Terms and Conditions

Terms of Use

Please read these Terms of Use ("Terms") carefully before using our website and services. These Terms govern your access to and use of the Neuroforce.team platform ("Platform"), which allows users to access AI-powered mental health and well-being services ("Services"). By accessing or using our Platform, operated by AIINNOVA LTD, Company Nr. 15658356, located at 7 Bell Yard, London, England, WC2A 2JR, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Platform.

Acceptance of Terms

By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any additional terms and conditions and policies on our website.

Terms and Definitions

  • "Company" refers to AIINNOVA LTD, Company Nr. 15658356, located at 7 Bell Yard, London, England, WC2A 2JR.
  • "Platform" refers to the Neuroforce.team website and services that provide AI-powered mental health and well-being services.
  • "User" refers to any individual who accesses or uses our Platform.
  • "User-Generated Content" refers to any content, including personal information, mental health data, or comments, created or uploaded by users on our Platform.

User Eligibility

By using our Platform, you represent and warrant that you are of legal age in your country of residence to enter into these Terms. Our Platform is intended for use by individuals who are at least 18 years old. If you are under the age of 18, you must obtain the consent of a parent or legal guardian before using our Platform.

Service Description

Our Platform provides users with AI-powered mental health and well-being services, offering various features, tools, and resources to support and enhance mental well-being. These features may include but are not limited to personalized mental health assessments, AI-driven therapy sessions, and self-help resources. We reserve the right to modify, update, or discontinue any part of the Platform at our sole discretion.

Registration Flow

To access certain features and services on our Platform, you need to create a user account. During the registration process, you will be required to provide accurate and complete information about yourself, as well as accept these Terms of Use alongside our Privacy Policy and Cookies Policy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or breach of security.

In certain cases, we may request additional documents or information from you after the registration process to verify your identity, eligibility, or compliance with applicable laws and regulations. By using our Platform, you agree to provide any requested documents or information promptly and accurately. Failure to comply with such requests may result in the suspension or termination of your account.

User Account

Your user account on our Platform is personal and non-transferable. You are responsible for all activities that occur under your account, including any User-Generated Content you create or upload. You agree not to use our Platform for any unlawful or unauthorized purposes.

Account Inactivity

If you do not use your user account on our Platform for a period of six (6) consecutive months, we reserve the right to block or suspend your account. Prior to taking such action, we may attempt to notify you through the contact information associated with your account. You acknowledge and agree that we shall not be liable to you or any third party for any blocking or suspension of your account due to inactivity.

Payment Instructions

  • Pricing: Some features and services on our Platform may be offered at a cost. The pricing for these features and services will be clearly displayed on our website. We reserve the right to modify the pricing at any time, but any changes will not affect prior purchases.
  • Methods of Payment: We accept various methods of payment, such as credit cards and debit cards. The available payment methods will be displayed during the checkout process.
  • Account Top-Up: You may have the option to top up your account with funds for easier and faster payment processing. The instructions for account top-up will be provided on our website.
  • Taxes: You are responsible for any applicable taxes or duties imposed on your purchases. The total purchase amount displayed on our website may not include taxes or other additional charges.
  • Third-Party Providers: We may use third-party payment processors to handle payment transactions. Your use of such third-party services is subject to their terms and conditions.

Cancellation Policy

You may cancel your subscription to our Services at any time by contacting us at hello@neuroforce.team. Any cancellation will take effect at the end of the current billing cycle, and you will continue to have access to the Services until that time. We do not provide refunds for any unused portion of a subscription period.

User-Generated Content

  • Ownership: You retain ownership of any User-Generated Content you create or upload on our Platform. However, by uploading or sharing User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display such content for the purpose of providing and improving our Platform.
  • Responsibility: You are solely responsible for the User-Generated Content you create or upload on our Platform. You represent and warrant that you have all necessary rights, permissions, and consents to use and share such content. You agree not to upload or share any content that infringes upon the intellectual property rights or privacy rights of others, or that is illegal, obscene, defamatory, or otherwise objectionable.
  • Monitoring and Removal: We have the right, but not the obligation, to monitor and moderate User-Generated Content on our Platform. We may remove or disable any User-Generated Content that violates these Terms or is deemed inappropriate, without prior notice.

Prohibited Actions

You agree not to engage in any of the following prohibited actions while using our Platform:

  1. Violation of Laws: Use our Platform for any unlawful purpose or in violation of any applicable laws, regulations, or third-party rights.
  2. Unauthorized Access: Access or attempt to access areas of our Platform that are not intended for public access or exceed the scope of your authorized access.
  3. Interference: Interfere with or disrupt the operation of our Platform or the servers and networks connected to it. This includes transmitting any harmful code, malware, viruses, or other destructive technologies.
  4. Unauthorized Use: Use any automated system, software, or means to access, extract, scrape, or collect data from our Platform without our prior written consent.
  5. Impersonation: Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  6. Spam and Unsolicited Communications: Use our Platform to send unsolicited messages or spam, including but not limited to promotional or commercial content, without our express consent.
  7. Misuse of User-Generated Content: Use or exploit User-Generated Content on our Platform for any purpose other than personal use or as expressly permitted by these Terms.
  8. Intellectual Property Infringement: Infringe upon the intellectual property rights of others, including but not limited to copyright, trademark, or patent rights.
  9. Harassment and Abuse: Harass, stalk, threaten, or abuse other users of our Platform, or engage in any behavior that is offensive, discriminatory, or harmful.
  10. Data Mining: Engage in data mining, data harvesting, data extraction, or any other similar activity in relation to our Platform, including the use of bots or other automated tools.
  11. Reverse Engineering: Reverse engineer, decompile, disassemble, or attempt to derive the source code of our Platform or any related software.